Terms &

Last updated: 10 November 2026

These Terms and Conditions apply to all safaris, Kilimanjaro climbs, Zanzibar holidays and other travel services booked with Serengeti Prime (“we”, “us” or “our”), a travel company based in Arusha, Tanzania. They also apply to the use of our website, serengetiprime.com. By making a booking or using our website, you agree to these terms. Please read them carefully.

1. Quotations and bookings

All itineraries and prices on our website are for guidance only. Your trip is tailor-made, so the final price, inclusions and dates will be set out in a written quotation. A booking is confirmed only when you have accepted the quotation, paid the required deposit and received written confirmation from us.

The person who makes the booking confirms that they are at least 18 years old and that they accept these terms on behalf of everyone in their group.

2. Prices and payment

• The deposit amount and the date for paying the balance are stated in your quotation and booking confirmation.
• If the balance is not paid on time, we may treat the booking as cancelled by you, and the cancellation terms below will apply.
• Prices are based on park fees, government taxes, fuel costs and exchange rates at the time of quotation. If these change before your trip because of factors outside our control, we may need to adjust the price. We will tell you as soon as possible.
• Bank charges and payment fees are the responsibility of the traveller unless stated otherwise.

3. What is included

The services included in your trip, such as accommodation, meals, vehicles, guides, park fees and transfers, are listed in your quotation. Anything not listed is not included. This usually covers international flights, visas, travel insurance, tips, drinks and personal expenses.

4. Changes by you

If you want to change your booking after it is confirmed, please contact us as early as possible. We will do our best to help, but changes depend on availability and may involve extra costs charged by lodges, airlines or other suppliers.

5. Cancellation by you

Cancellations must be sent to us in writing. Because we pay lodges, camps, airlines and park authorities in advance, cancellation charges apply. The charges for your trip are stated in your quotation and booking confirmation, and they depend on how close to the departure date you cancel. We strongly recommend that you buy travel insurance that covers cancellation.

6. Changes or cancellation by us

We rarely need to change a confirmed trip. If a lodge, flight or other service becomes unavailable, we will offer you an alternative of a similar or higher standard. If we have to cancel your trip for reasons within our control, you may choose an alternative trip or a refund of the money you have paid us.

7. Events outside our control

We are not responsible for changes, delays or cancellations caused by events outside our control. These include severe weather, natural disasters, epidemics, government action, strikes, civil unrest, road or park closures, and airline changes. In these cases, we will do our best to help and to reduce any extra costs.

8. Travel documents, health and insurance

• You are responsible for having a valid passport, any required visas and the vaccination certificates required for your trip.
• Please check health advice with your doctor before you travel.
• Travel insurance is required for all travellers. It should cover medical treatment, emergency evacuation and repatriation, and cancellation. Kilimanjaro climbers must make sure their policy covers trekking at high altitude.

9. Safety and behaviour

Safaris and mountain climbs involve natural risks. For your safety, please always follow the instructions of your guide, park rangers and lodge staff. Wild animals are unpredictable. Never leave the vehicle in a park unless your guide says it is safe. We may refuse to continue providing services to anyone whose behaviour puts themselves, other guests, staff or wildlife at risk. No refund will be given in this case.

10. Kilimanjaro and mountain treks

Climbing at high altitude can be physically demanding. You must be in good health and tell us about any medical condition that may affect your climb. Your guide may decide that you must descend if it is not safe to continue. This decision is final and is made for your safety. No refund is given for unused days on the mountain.

11. Our responsibility

We take care in choosing the lodges, camps, airlines and partners we work with. Many services are provided by independent suppliers, and these suppliers are responsible for their own services. To the extent allowed by law, we are not liable for loss, injury or damage caused by the acts of independent suppliers, by events outside our control, or by your own actions.

12. Complaints

If something is not right during your trip, please tell your guide or contact us straight away so we can try to fix it. If you are still not satisfied, please send us your complaint in writing within 30 days of the end of your trip.

13. Photos and reviews

We may ask for permission to use photos or reviews you share with us. We will only use them with your consent.

14. Use of our website

The content of this website, including text, images and logos, belongs to Serengeti Prime or is used with permission. You may not copy or reuse it without our written permission. We work hard to keep the information on the website accurate, but it may change without notice.

15. Privacy

We handle your personal information as described in our Privacy Policy.

16. Governing law

These Terms and Conditions are governed by the laws of the United Republic of Tanzania. Any dispute will be handled by the courts of Tanzania.

17. Contact us

Serengeti Prime

Arusha, Tanzania

Email: info@serengetiprime.com